Re: [BNW] Re: bnw-digest.19990926

[Charles Little <infinite@infinite-visions.com>]

> Really think so?  To me phenomenal customer service would have been giving
> me a complete set of rules in one book first--then providing support/returns
> for unsatisfied customers--as it stands it's merely an "Acceptable level" of
> customer service---I don't know Mat, I don't know his situation, but it
> would be the least I would have done (THE LEAST) if I were on the other end-
> Which I have been in the past in a somewhat similar situation.....and I did
> more-- but then again it was also Face to face with someone I already knew,
> and respected--Matt doesn't know me from Adam as the saying goes--other than
> I am trashing his hard work (--which isn't truly the case--I think he did a
> fine job--just that in the end he made a poor decision in dividing
> information up between books--and I don't wish to support that kind of
> thinking that has become so prevalent in modern gaming...)
> 
Is it not possible to run the game with what is in the first book?  From
reading it, I didn't get that impression.  Or is it just that the player's
guid gives some cool options that you'd like to use?  If the latter is the
case, then the incomplete rules thing is a wash, don't you think?